Terms & Conditions of QReateCards
Last update: July 23, 2026
1. Identity
QReateCards is an online platform offered by C-Works bv, Patersstraat 100, 2300 Turnhout, Belgium. Company and VAT number: BE 0502.576.301. Email: info@qreatecards.com. Phone: +32 14 111 038.
2. Applicability and agreement
These terms apply to every use of the QReateCards platform, website and related services, exclusively in a B2B context. By creating an account, accepting a quotation, taking out a subscription or using the platform, the merchant accepts these terms.
The merchant's terms do not apply unless accepted by QReateCards in writing. Specific terms, a signed quotation or a separate written agreement prevail over these terms in case of conflict. If a provision is invalid or unenforceable, the remaining provisions remain in force.
3. Target audience and account
QReateCards is intended exclusively for professional use by companies, self-employed professionals, associations and other legal entities. The merchant must provide correct and current business details.
The merchant is responsible for all activity through its account, including activity by employees and authorised users. The merchant must protect login credentials, devices and access rights, limit access to authorised persons and promptly report suspected unauthorised access or security misuse. QReateCards may refuse, restrict or temporarily block an account where information is inaccurate, misuse is suspected or a security risk exists.
4. Services
QReateCards provides software enabling merchants to manage physical gift cards, create digital gift cards, use QR codes, register and redeem gift cards, consult reports, sell gift cards through a Sales Page and order pre-printed gift cards.
QReateCards supplies the software platform and, where agreed, related services only. Unless expressly agreed otherwise in writing, QReateCards' obligations are obligations of means.
5. Merchant responsibility and gift cards
The merchant is solely responsible for issued gift cards, including issuance, value, validity, conditions, communication, sales, fulfilment, customer service, refunds, bookkeeping, invoicing, VAT and compliance with applicable law.
QReateCards is not the seller or issuer of the merchant's gift cards and is not a contracting party between the merchant and the end customer. The merchant bears the risk of unused, lost, copied, fraudulently used, incorrectly issued or incorrectly redeemed gift cards, except where directly caused by wilful misconduct or liability that cannot be excluded by mandatory law.
The merchant must verify the gift card code, value, recipient and validity before issuing, sending, changing or redeeming a gift card. The merchant is responsible for its employees, internal procedures and the security of pre-printed cards, stickers, codes and other gift card information.
6. Payments, Stripe and Sales Pages
Subscriptions are paid through Stripe or another payment method offered by QReateCards. Prices, billing moments, transaction fees and applicable taxes are displayed in the selected plan, quotation or payment flow.
Sales Pages use Stripe Connect Express. The merchant is responsible for its Stripe account, accurate information, identity and business verification, payouts, reserves, chargebacks, refunds, taxes and related administration. Stripe and Stripe Connect terms apply in addition.
QReateCards may suspend paid services for non-payment, reversed payments, fraud indicators or a requirement from a payment provider, to the extent permitted by law.
7. Physical gift cards and designs
Pre-printed gift cards are delivered exclusively to the merchant. The merchant is responsible for reviewing and approving designs, text, values, codes and other details before production or use, and for secure storage of cards, stickers, codes and stock. Loss, theft, copying or unauthorised use under the merchant's control remains at the merchant's risk.
8. Acceptable use
The platform may only be used for lawful business purposes. It is not permitted to send spam, overload the platform, share accounts outside authorised users, use bots or scraping software, deploy malware or phishing, create fraudulent transactions or gift cards, bypass security, or process personal data or content in breach of applicable law.
QReateCards may suspend or terminate access for excessive, fraudulent, unlawful or unsafe use. The merchant indemnifies QReateCards against third-party claims arising from unlawful use of the platform, gift cards or merchant content, to the extent permitted by law.
9. Availability, external services and data
QReateCards aims for reliable availability but does not guarantee uninterrupted or error-free operation. Maintenance, updates, outages, internet issues, cyber incidents and third-party issues may affect availability.
QReateCards relies on external services including Stripe, email providers, hosting and internet providers. It is not liable for their failures, delays, refusals or changes, except where directly caused by QReateCards and liability cannot be excluded by law.
The merchant remains responsible for appropriate back-up, administration and retention of data required for its business, accounting or legal obligations. QReateCards does not provide a separate archive or back-up service unless agreed in writing.
10. Privacy and data processing
For personal data processed by the merchant through QReateCards, the merchant remains responsible in principle for the lawful basis, notices to data subjects, retention periods and handling of data-subject requests.
Where QReateCards processes personal data on behalf of the merchant, the parties will act in accordance with applicable privacy law and, where required, a separate data processing agreement. The QReateCards Privacy Policy contains additional information.
11. Liability
QReateCards is solely the supplier of the software platform. To the extent permitted by law, QReateCards is not liable for indirect or consequential loss, loss of revenue or profit, reputational damage, lost savings or opportunities, loss of data, unused or incorrectly used gift cards, merchant or end-customer errors, third-party fraud, or failures of Stripe, email, hosting or internet providers.
If QReateCards is liable, its total liability for all claims arising from the same event or related events is limited to the fees actually paid by the merchant for the relevant QReateCards subscription in the twelve months preceding the event. QReateCards is never required to pay compensation exceeding that amount.
Nothing in these terms limits liability for wilful misconduct, gross negligence or any liability that cannot be excluded or limited by mandatory law.
12. Intellectual property and merchant content
All software, documentation, marks, designs and other intellectual property of QReateCards remain the property of C-Works bv or its licensors. The merchant receives only a limited, non-exclusive, non-transferable and revocable right to use the platform during the agreement.
The merchant retains rights in its own logos, images, texts and other supplied content, and grants QReateCards a limited licence to host, process and display that content solely to provide the services. The merchant warrants that it holds the necessary rights and indemnifies QReateCards against third-party claims, to the extent permitted by law.
13. Duration, suspension and termination
The duration, renewal and termination of a subscription or other service follow the selected plan, quotation or separate agreement. Access ends on the end date unless agreed otherwise in writing.
QReateCards may immediately suspend access or terminate the agreement for fraud, non-payment, misuse, breach of these terms, unlawful activities, a security risk, or where required by law or a payment provider. The merchant remains responsible for timely export and retention of its data and outstanding gift card obligations before and after termination.
14. Changes
QReateCards may amend these terms where reasonably necessary, including because of changes to services, law, security or external providers. For material changes, QReateCards publishes the new version and, where reasonably possible, provides advance notice through the platform or email. Continued use after the effective date constitutes acceptance, to the extent permitted by law.
15. Governing law and disputes
These terms are governed exclusively by Belgian law. Disputes are submitted to the competent courts of Antwerp, division Turnhout, unless mandatory law requires otherwise.